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Day 11——Traffic and Accidents 交通事故Entertainment and Mass Media 娛樂與大眾傳媒（口語部分）

Passage Reading 段落朗讀

 Complaint should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the owner in a large one. In a small store the assistant may also be the owner so you can complain direct. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your inquiry, otherwise you may never find out who dealt with the complaint later.

  If you do not want to complaint in person, write a letter. Stick to the facts and keep a copy of what you write. You should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization, and be sure to keep copies of your own letters and any you receive.

權威名師解析：

注意 complaint, responsible, inquiry, otherwise, receipt, satisfied等難詞的發音。

complaint  [kəm'plent]  （n） 抱怨

responsible  [ris'pɔnsəbl]  (adj.) 有責任的；負責的

inquiry  [in'kwaiəri] （n）打聽；詢問

otherwise  ['ʌðəwaiz] （adv） 否則；要不然

receipt  [ri'si:t] (n) 收據

satisfied   ['sætisfaid]  （adj.） 感到滿意的

Free talk

It’s Dangerous to Shop Bargains One Doesn’t Need

權威名師解析：

1.       Shopping bargains one doesn’t need would waste one’s time and energy, which we should cherish.

2.       It is also a waste of money and space.　

3.       Conclusion (It’s Dangerous to Shop Bargains One Doesn’t Need.)