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Dear Sir or Madam:
I am sophomore from the Department of Law. I’m writing the letter in purpose of complaining about the food and service in the canteen or campus.
To be frank, I am rather disappointed at the food quality, price and service in the canteen. First, the dishes are scarcely well cooked and most of them taste the same. Secondly, most of the dishes there are priced so high that some students cannot even afford them. Thirdly, the service in the canteen is far from satisfying and the inside of the canteen always seem untidy.
To solve the problem, I suggest that another canteen be built and a mechanism of competition be introduced between the old and the new. Besides, both the canteens should be subject to the students’ supervision. Dining is an everyday issue for students. It may affect their academic performance. Therefore, I sincerely hope this letter can draw your attention to the matter and I hope the problems mentioned above be solved as soon as possible. Please contact me by the address on the envelope or by phone at 6668888.
Comprehension
1. Which grade do you think the student is in?
A. the first year in university
B. the second year in university
C. the third year in university
D. the fourth year in university
2. What problem(s) does the student complain about?
A. the taste of dishes
B. the price of dishes
C. the service in the canteen
D. A, B and C
3. Which of the following suggestion does the student NOT mention in the letter?.
A. introduce a mechanism of competition between the old and the new
B. students have the right to supervise both canteens
C. fire the employees in the canteen
D. built another canteen to compete with the old one
4. The purpose of the letter is to __________.
A. improve students’ academic performance
B. solve the problems about the food and service in the canteen
C. draw the president’s attention
D. build as many as campus canteens
Vocabulary
sophomore n. 大學二年級學生
à 同類積累：freshman 大學一年級學生/junior 大學三年級學生
Department of Law 法律系
complain about/of sth 抱怨
canteen n. 餐廳
be disappointed at 對……失望
scarcely adv. 幾乎不
satisfying adj. 令人滿意的
mechanism of competition 競爭機制
be subject to 受制于……
academic adj. 學業上的，學術上的
Keys to the comprehension
1. B。詞義理解題。信件伊始就提到了“I am sophomore…”，sophomore指的就是大學二年級學生。其他表達方式可見詞匯補充。
2. D。細節理解題。在文中第二段可以分別找到選項A, B C提到的三個問題，更仔細的同學還可以發現投訴的內容還包括the environment in the canteen(untidy)
3. C。細節理解題。信中針對投訴內容，學生提出了一些建議，主要在文中第3段。其中C選項，開除原餐廳員工并沒有提到。
4. B。主旨題。A選項中的academic performance在文中提到是指日常飲食會影響（affect）；C選項文中有提到，但是真正目的是引起校長重視從而解決校園餐廳問題；D選項為干擾項，與原文不符。
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